During the course of the year, many questions have been asked on how FirstService has dealt with the economic environment surrounding us. Scott Patterson, President & COO and John Friedrichsen, Senior Vice President & CFO review the past year and answer the questions and concerns that investors may have.
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Q:
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2008 was an extraordinary year in global markets. How
did FirstService perform in this challenging business
environment?
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The fact is we achieved solid overall operating results for
our shareholders despite the difficult economic conditions
in which no major global market has been spared. For the
nine-month period ended December 31, 2008, we reported
revenues of $1.32 billion, EBITDA of $124 million and
adjusted earnings per share of $1.09. We had a short nine-month transitional fiscal period as we shifted our year-end
to close on December 31, 2008 instead of our historical
March 31 year-end.
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Q:
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What was the impact of the economy on your three
operating divisions?
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Our Residential Property Management and Property Services
platforms exceeded our expectations, growing 9% and 35%
respectively, over the prior year, even though we saw a
reduction in certain, more discretionary services. In Property
Services, overall results were particularly strong with
our market-leading Field Asset Services and Paul Davis
Restoration operations offsetting disappointing results in
some of our more consumer-oriented service lines, such
as California Closets. Providing property preservation and
foreclosure services to banks and other mortgage servicers
is an essential service in stabilizing the residential real
estate market in the US, and we are pleased to have this
counter-cyclical business as part of FirstService. On the
other hand, Commercial Real Estate delivered results that
were below our initial expectations because of the difficult
commercial real estate and debt markets globally, and
in particular, the severe downturn in the US.
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Q:
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How much of FirstService's revenue is dependent on the US economy?
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Over the past few years, we have significantly diversified
our revenue mix geographically. As we expanded globally,
we reduced the percentage of revenue we generate
from US operations, although the size of our US business
continues to grow rapidly. The breakdown of our revenue
streams in 2008 was 67% US, 13% Canada, 12% Asia
Pacific, 7% Europe, and 1% Latin America. As the US
economy recovers, we believe we are in an excellent
position as we continue to build on our strong foundation.
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Q:
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Your Commercial Real Estate division has been impacted
the most by the market slowdown; what's happening there?
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2008 was a tough operating environment for commercial
real estate generally. This was particularly true during
the last quarter, when every region was affected by a
synchronized global recession. On top of this, a crisis
in financial markets and a severe curtailment of debt
financing have resulted in investment sales gridlock
and a significant slowdown in leasing and capital markets
volumes. However, the slowdown has created important
opportunities for us, such as our recent entry into the
greater New York City market through FirstService
Williams. FirstService Williams gives us a strong presence in
the world's largest real estate market, and this opportunity
might not have been available under normal market
conditions.
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Q:
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The FirstService Williams transaction has been described
as a "game-changer" for FirstService. Why?
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We have always grown our business carefully, "one step at
a time," but this transaction was clearly a more significant
step. The FirstService Williams transaction creates a
New York hub for our Commercial Real Estate division
and firmly establishes our global platform in a top-tier
real estate market. Many people do not realize that
FirstService REA is already the world's fourth largest provider
of commercial real estate services. Now we have opened
an important global gateway for further expansion of
our diversified portfolio of services, including commercial
property management, corporate services, investment
sales, capital markets, property valuation and project
management operations.
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Q:
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Will the current challenging markets create any further
opportunities for FirstService? How will you capitalize
on these?
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We are always open-minded about the possibilities - it's one
of our core values - so we are prepared to act decisively
when opportunities present themselves. We are in an
excellent position to capitalize on these opportunities, but
we will not do so unless we are convinced an opportunity
will add substantial value for our shareholders. In today's
tough operating conditions, our track record for delivering
solid earnings, a strong balance sheet and experienced
management teams are powerful assets. We will leverage
these assets to attract great new management teams
who share our vision and who are committed to working
with us to accelerate future growth.
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Q:
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You completed fewer acquisitions in 2008 than usual;
are you not seeing the opportunities you expected?
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We have a strong balance sheet with the financial capacity
to pursue and complete important acquisitions - when
they make sense. The acquisition of FirstService Williams
was the highlight in 2008, but we also completed several
other tuck-under transactions during the year including
our new partnership with the Colliers International affiliate
in Netherlands. We will continue to look for smaller
tuck-under acquisitions in 2009, although we will move
forward only if the opportunity is compelling and adds
significant long-term value to our company.
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Our track record for delivering solid earnings, a strong balance sheet and experienced management teams are powerful assets we use to attract others who share our vision and who are committed to working with us to accelerate future growth.
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Q:
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You made a significant divestiture in 2008. Why did you
sell your Integrated Security division?
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We sold our Integrated Security business to intensify our
focus on global real estate services. Security was a good
business with a solid management team but we felt we had
taken the business as far as we could. We were pleased to
find the right buyer to take this business to the next level.
The sale generated after-tax cash proceeds of more than
$150 million, and a substantial gain and return on our
investment, which augmented our already strong balance
sheet and further positioned us to invest in growth and
global expansion, where there are better long-term
opportunities.
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Q:
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How are you managing through the burst of the US
housing bubble and the resulting impact on real estate
markets and the broader economy?
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We are taking our lumps like everyone in this market, but
we have a very resilient business model that continues to
serve us well, especially in times like these. Operationally
and geographically, our services are diversified, both
within the US market itself and globally, and our revenue
streams are more stable than most. About two-thirds of
our EBITDA comes from property management fees and
from franchise and royalty revenue streams generated
primarily from essential services.
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Q:
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Did you take special precautions to prepare for the
downturn?
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We do not think anyone expected such a sharp decline and
the resulting erosion of confidence caused by the financial
crisis. Beginning in the latter part of 2007, as we looked
ahead to 2008, we expected a period of softer markets
and prepared to meet them with a careful eye on a number
of important aspects of our business. For example, in
September 2007 we secured a new five-year credit facility
as early signs emerged of weaker market conditions
ahead, we continued to diversify our revenue streams by
geography and service line, and then we added important
counter-cyclical operations like Field Asset Services in
October 2007 to our Property Services division. As 2008
unfolded, we took diligent steps to streamline expenses
in every market, primarily in our Commercial Real Estate
services division. We continue to manage our operations
very closely and we will continue to adjust our cost
structures to meet our expected revenue streams as
we move further into 2009.
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Q:
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We've all read and heard about the impact of the
global credit crisis and you've noted its impact on
your Commercial Real Estate operations. How is
your leverage, access to credit, and liquidity?
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Due to several factors, including: 1) our strong cash flow
from operations; 2) the sale of our security business; and
3) our five-year revolving credit facility maturing in
September 2012, FirstService has a very strong balance
sheet, with leverage at historically low levels and ample
liquidity, with more than $200 million in available cash
and undrawn credit lines to fund our growth.
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Q:
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What about your stock price in 2008? Did you expect to
see it decline? Do you anticipate doing a share issue
to raise capital in 2009?
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Unfortunately, shareholders of FirstService were not spared
in 2008 as global stock markets declined significantly.
However, both common and preferred shareholders of
FirstService did see less of a contraction in the value
of their shares when compared to shareholders of other
publically traded real estate companies. While we did not
expect this significant a decline, it is an understandable
reaction by investors, given the overall market sell-off and
impact of the economic downturn. Fortunately, given our
solid financial position, we do not anticipate having to
raise additional equity capital in 2009.
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Q:
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We hear and read a lot about energy and environmental
sustainability. What is FirstService doing in the area of
"green" initiatives?
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As a global leader in real estate services we understand
that buildings - both commercial and residential - account
for a significant portion of the world's energy use and are
a major contributor to global warming.
At FirstService we are committed to environmental
sustainability and energy management through a three
pronged knowledge-based approach: 1) educating our own
leaders and employees; 2) "greening" our own operations,
and 3) bringing enhanced knowledge and products to
our customers to help them "green" their buildings and
operations.
We currently have over 125 LEED Accredited Professionals
throughout our operations, including many of our top
executives and we expect to more than double this number
in 2009. LEED (Leadership in Energy and Environmental
Design) is the standard for sustainable buildings, both new
and existing. We believe that driving knowledge leadership
in this area will differentiate us from our competition and
allow us to effectively implement "green" best practices in
our operations and those of our clients.
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Our goal is to be a global provider of diversified real estate services that delivers consistent growth in earnings and shareholder value. The market for our residential and commercial services is large - and expanding as populations age and global markets mature.
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Q:
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Over the past four years you have shifted your focus
to take advantage of what you refer to as "The Age
of Real Estate." Are you still optimistic about it as
a platform for future growth?
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Absolutely! Our goal is to be a global provider of diversified
real estate services that delivers consistent growth in
earnings and shareholder value. The market for our services
- for residential and commercial services - is large and
expanding as populations age and global markets mature.
The economy is going through a very difficult period right
now but over the long term there is no question that the
trends in global real estate services are very positive. When
you think about it, are there any other asset classes with
the scale, value, and service requirements of real estate?
We don't think so. And, despite the short-term impact
of the current economic cycle, the long-term growth
opportunity is very clear to FirstService and our
management teams.
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Q:
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What other steps are you taking to prepare FirstService
for these new global opportunities?
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During 2008 we began re-engineering our brand architecture
to better communicate FirstService as a progressive,
knowledgeable and global leader in real estate services.
We simply had to begin taking steps to organize and
communicate our services to compete more effectively
for national business and cross-border transactions. By
providing this stronger connection to FirstService, we
believe we will create more clarity for our clients and
facilitate greater opportunities for new business.
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Q:
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Looking back at the year that was, what is your proudest
accomplishment?
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We are proudest of the performance of our people in very
difficult times and continue to be inspired by the hard
work they are doing - it is proof of the enduring value of
our principles as articulated in The FirstService Way. We
have strong and committed operating management teams
on the front lines and at head office with a long track
record of success. In total, the managers own more than
20% of the economic value of FirstService. This gives them
all the incentive they need to stay close to their operations,
do the right things and add value every day. These are all
critical, especially in times like these.
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Q:
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In 2008 you decided to no longer provide an earnings
outlook. Will you reinstate it in 2009?
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Due to existing market conditions that have created a
lack of visibility, particularly in our Commercial Real Estate
operations, we do not plan to provide an earnings outlook
in 2009. This is consistent with our public company peer
group. However, we will continue to communicate our views
on key factors impacting our operations, and how we think
this may affect our results.
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Q:
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What are your expectations for 2009?
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We expect 2009 to continue to be difficult for commercial
real estate and many of our consumer-oriented services
franchise systems. However, this market weakness will also
create benefits and opportunities that we can capitalize
on. In Commercial Real Estate we will continue to strengthen
and expand our FirstService brand through acquisition
and new partnerships, while continuing to look for ways to
diversify our services - by service line and geographically.
In Residential Property Management we will continue to
add units under management and take advantage of the
market weakness to expand into new markets by leveraging
the advantages we have as the industry leader in the US.
In Property Services, while lower consumer confidence
will continue to impact some of our franchise systems,
we expect to continue to benefit from higher volumes
in our foreclosure services business in 2009.
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