FirstService, through its subsidiary TFC, is the largest provider of property services through franchise and contractor networks in North America.
Each year approximately 1,800 franchisees generate more
than $1 billion in customer-level revenues, providing a
variety of primarily essential services to more than 300,000
customers. Services are delivered through well-known
franchise brands, including California Closets, Paul Davis
Restoration, Pillar to Post Home Inspections, CertaPro
Painters and College Pro Painters, Handyman Connection
and Floor Coverings International.
In addition, through a network of more than 15,000 third-party contractors across the United States, Field Asset
Services provides property preservation, maintenance
and repair services for properties that have been acquired
through foreclosure. Clients include some of America's
largest well-known residential mortgage lenders and
service companies.
Over the years, TFC has developed an innovative, high
performance business model that leverages decentralized
platform company leadership with centralized business
planning, skills development and the sharing of best
practices. Key competencies include continuous innovation
in property service franchising and third-party service
contracting; attracting, retaining and motivating business
leaders at all levels of the organization; and customer focused
strategic planning and execution that increases customer
level sales and enhances existing service brands.
Stakeholders, whether franchisees, third-party contractors
or management partners own direct equity in the franchises
or service lines they operate day-to-day, thereby ensuring
a high level of customer satisfaction and alignment.
The company also encourages and helps facilitate
high performing stakeholders to add additional services,
transfer from one business opportunity to another or
increase the size and breadth of their existing business.
Over the last 12 months the Property Service segment
generated annualized revenues of more than $330 million
with approximately 75% coming from royalties generated
from our franchises and long-term contracts.
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