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Board of Directors

Meet our Board of Directors

Our Board of Directors provides strategic and management oversight as well as global business perspective, while upholding our rigorous governing principles.

  • Jay S. Hennick

    Director
    Founder & Chairman of the Board

    FirstService Corporation

  • D. Scott Patterson

    Director
    President & Chief Executive Officer

    FirstService Corporation

  • Yousry Bissada

    Director
    Member:
    Executive Compensation Committee, Chair
    Audit Committee

  • Elizabeth Carducci

    Director
    Member:
    Audit Committee

  • Steve H. Grimshaw

    Director
    Member:
    Nominating and Corporate Governance Committee

  • Frederick R. Reichheld

    Director
    Member:
    Nominating and Corporate Governance Committee

  • Joan Sproul

    Director
    Member:
    Audit Committee, Chair
    Sarbanes Oxley Committee, Chair

  • Erin J. Wallace

    Director
    Member:
    Nominating and Corporate Governance Committee, Chair
    Executive Compensation Committee

Jay S. Hennick

Director
Founder & Chairman of the Board

Areas of Expertise:

  • Management
  • Real Estate
  • Finance
  • Corporate Governance

Mr. Hennick is the global Chairman, CEO and controlling shareholder of Colliers International. Jay is also the Founder, Chairman and the largest individual shareholder of FirstService and was the former CEO from 1988 to 2015. He is also the Chairman of Hennick & Company, a private family investment firm. In 1998, Mr. Hennick was awarded Canada's Entrepreneur of the Year, and in 2001 he was named Canada's CEO of the Year by Canadian Business Magazine. In 2011, Jay received an Honorary Doctorate of Laws from York University and in 2014, an Honorary Doctorate from the University of Ottawa. In 2019, Mr. Hennick was appointed as a member of the Order of Canada and received the International Horatio Alger Award. Mr. Hennick also served as Chairman of the Board of Directors of the Sinai Health System and Mount Sinai Hospital, in Toronto between 2013 and 2016. Jay and his wife Barbara are also active philanthropists establishing the Hennick Family Foundation to support important causes in healthcare, education and the arts, the largest of which include: a $50 million donation to the Royal Ontario Museum in support of their revitalization and new vision plans of one of Ontario's most treasured institutions; a $36 million donation to name Hennick Bridgepoint Hospital, the largest complex care and rehabilitation hospital in Canada; a $10 million donation to the World Holocaust Remembrance Centre (Yad Vashem) in Jerusalem, Israel; a $8 million donation to name the "Hennick JD-MBA Program" at Osgoode Hall Law School and the Schulich School of Business at York University; a $7.5 million donation to name the "Hennick Family Wellness Gallery", a healing and respite gallery housing the largest collection of artworks from famed Canadian artist, Sorel Etrog; and a $3.5 million donation to the University of Ottawa Law School to fund scholarship for worthy students.

D. Scott Patterson

Director
President & Chief Executive Officer

Areas of Expertise:

  • Management
  • Real Estate
  • Human Capital Management
  • Corporate Governance

Mr. Patterson is the CEO of FirstService. Pre-spin-off, Mr. Patterson was the President and Chief Operating Officer of former FirstService Corporation from 2003 to 2015. He joined former FirstService Corporation in 1995 as Vice President Corporate Development, and was its Chief Financial Officer from February 1995 until September 2003. Prior to joining former FirstService Corporation, Mr. Patterson was an investment banker at Bankers Trust. Mr. Patterson qualified as a Chartered Accountant in 1985 and began his career at PricewaterhouseCoopers. Mr. Patterson holds a Bachelor of Arts degree in Business Administration from the University of Western Ontario.

Frederick F. Reichheld

Director
Member:
Nominating and Corporate Governance Committee

Areas of Expertise:

  • Consulting/Professional Services
  • Competitive Strategy
  • Service Quality
  • Customer and Employee Loyalty
  • Corporate Governance

Since 1977, Mr. Reichheld has been employed at Bain & Company, Inc., a global business consulting firm, and was elected to the partnership at Bain in 1982. Mr. Reichheld is the creator of the Net Promoter© system of management and founded Bain's Loyalty practice, which helps clients achieve superior results through improvements in customer, employee, partner and investor loyalty and has also served in a variety of other roles, including as a member of Bain & Company's Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected by the firm to become the first Bain Fellow. Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide and has authored several books, including The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996), Loyalty Rules!: How Today's Leaders Build Lasting Relationships (Harvard Business School Press 2003), The Ultimate Question (Harvard Business School Press, 2006), The Ultimate Question 2.0 (Harvard Business School Press 2011) and Winning on Purpose (Harvard Business Review Press 2021). Mr. Reichheld received his BA from Harvard College and his MBA from Harvard Business School.

Joan Sproul

Director
Member:
Audit Committee
Sarbanes Oxley Committee - Chair

Areas of Expertise:

  • Corporate Governance
  • Finance
  • Management

Ms. Sproul was most recently the Executive Vice President, Finance (CFO) & Chief Administrative Officer of the Sinai Health System in Toronto, Canada. In addition to serving more than 20 years in various finance and corporate-related roles at Mount Sinai Hospital, she previously held a number of senior financial positions in the hospitality industry. Ms. Sproul was named to the list of Canada's Most Powerful Women, Women's Executive Network, 2013. Ms. Sproul holds a Chartered Professional Accountant (CPA) designation, having qualified as a Chartered Accountant in 1981 and began her career at Ernst & Whinney. Ms. Sproul holds a Bachelor of Commerce degree from the University of Toronto.

Yousry Bissada

Director
Member:
Executive Compensation Committee, Chair
Audit Committee

Areas of Expertise:

  • Accounting, Audit and Financial Literacy
  • Digital, Technology and Information Security
  • Executive Leadership
  • Financial Services
  • Mortgages and Real Estate
  • Retail/Consumer
  • Strategic Planning
  • Social Purpose
  • Climate Change & Energy Management

Yousry Bissada has more than 30 years of financial services experience focused on the mortgage industry. He is the President and Chief Executive Officer and Director of Home Trust Company, having joined in 2017. From 2017 until mid-2023, Mr. Bissada also served as President & CEO and Director of Home Trust's parent company, Home Capital Group (HCGI) until it was acquired by Smith Financial Corp. In addition to serving on the board of Home Trust, he also currently serves on the board of FirstService, Bank and Trust Company Association and the Princess Margaret Cancer Foundation. Mr. Bissada is a CPA, GCA and Accredited Mortgage Professional (AMP) and holds an ICD.D designation from the Institute of Corporate Directors.

Elizabeth Carducci

Director
Member:
Audit Committee

Areas of Expertise:

  • Executive Leadership
  • Finance
  • Retail/Consumer
  • Human Capital Management

Ms. Carducci is recognized as a visionary leader in the customer and employee experience industry. She is currently an advisor and investor in early stage companies, having recently retired from a 21 year career at Medallia, a leading software company in the customer experience space. As a member of the founding team, Ms. Carducci joined Medallia in 2001 as employee number three and helped build the company into an industry leader with 2,000 employees and more than $500 million in annual revenue. She was part of the management team that took Medallia public in 2019, and through a subsequent $6.4 billion buyout in 2021 by private equity firm, Thoma Bravo. Ms. Carducci held numerous operational roles during her tenure at Medallia, culminating in her position as Chief Revenue Officer. Under her stewardship, Medallia became the leading provider of customer experience management solutions across a wide variety of industries, including the hospitality, retail and financial services sectors. Before Medallia, Ms. Carducci led the global contact center organization for Starwood Hotels, with prior roles at ITT Sheraton, and Deloitte. Ms. Carducci holds an MBA from Stanford University and a Bachelor of Science in Electrical Engineering from the Massachusetts Institute of Technology.

Erin J. Wallace

Director
Member:
Nominating and Corporate Governance Committee, Chair
Executive Compensation Committee

Areas of Expertise:

  • Management
  • Finance
  • Marketing
  • Human Capital Management
  • Corporate Governance

Ms. Wallace is the former Chief Operating Officer at Great Wolf Resorts, Inc., a role she held from 2016 through 2019. In this role she was responsible for leading more than 9,000 Pack Member employees at 18 lodges throughout the United States. Great Wolf Resorts, Inc. is America's largest family of indoor water park resorts and has over 7.0 million guests a year. Before joining Great Wolf Resorts, Inc., Ms. Wallace was the Chief Operating Officer of Learning Care Group, Inc. from February 2015 to August 2016, where she led more than 16,000 Learning Care Group employees in delivering operational excellence to the families served at more than 900 schools throughout its umbrella of 5 brands. Prior to that, Ms. Wallace's 30 year career at the Walt Disney Company spanned many roles in Theme Parks and Resorts concluding with Executive Vice President of Operations Strategy, Planning, Revenue Management and Decision Sciences, encompassing all of Disney Parks' domestic and international sites. After joining Disney as an industrial engineer in 1985, Ms. Wallace's roles included Senior Vice President of Walt Disney World Operations - where she oversaw the largest and most popular resort destination in the world, Vice President of Walt Disney World's Magic Kingdom© and general manager for Disne's Animal Kingom© and Disney's All-Star Resort. Ms. Wallace graduated with honors from the University of Florida and earned her MBA from the Crummer School of Business at Rollins College. She is currently a Trustee at Rollins College and a director of Ardent Leisure Group Limited.

Steve H. Grimshaw

Director
Member:
Nominating and Corporate Governance Committee

Areas of Expertise:

  • Management
  • Finance
  • Climate Change & Energy Management
  • Corporate Governance

Mr. Grimshaw is the full time Chairman of Caliber, Inc., one of the largest automotive service companies in the U.S. Since joining as CEO in 2009, Caliber has grown from 68 locations in two states to over 1,550 company owned locations in 42 states across the U.S. Caliber's family of brands now include Caliber Collision, Caliber Auto Glass, Caliber Auto Care, and Protech Electronics. Caliber's revenues have increased from $284 million to over $4.0+ billion during his tenure. Prior to joining Caliber, Mr. Grimshaw served as Executive Vice President & General Manager at Safety-Kleen Systems, one of the largest environmental services companies in the U.S. with additional operations in Canada, Mexico, Japan, China, and South Korea. Under Mr. Grimshaw's inspirational leadership, Caliber's philanthropic efforts are tightly woven into the fabric of the Caliber culture, including the annual Rhythm Restoration Food Drive with more than 20 million meals collected for children in need of nutritious meals and the Caliber Recycled Rides program which has donated more than 250 vehicles to military and first responder families in need of reliable transportation. Mr. Grimshaw received the 2016 Ernst & Young Southwest Entrepreneur of the Year Award in the services category and was a National Finalist. Mr. Grimshaw was Chair of the Board for the Dallas Division of the American Heart Association until June 2020 and currently serves on the AHA Board for the Southwest Region. Mr. Grimshaw chaired the 2016 Cotes du Coeur event with his wife raising a record $4 million to fight heart disease and stroke. Mr. Grimshaw was also appointed to the American Heart Association CEO Roundtable as one of 40 CEOs from some of America's largest companies dedicated to disseminating evidence-based approaches to workplace health. Mr. Grimshaw also sits on the board of Premise Health, the nation's leading direct healthcare provider based in Nashville, TN and Apple Roofing, a residential and commercial roofing company based in Southlake, TX. Mr. Grimshaw is a graduate of the University of South Carolina where he currently serves as a Trustee for the Business Partnership Foundation for the Darla Moore Business School. Previous board participation includes Mavis Discount Tire, Amegy Bank Dallas Advisory Board and 22Kill (focused on ending veteran suicide).